FAQ

Q: Who are you? Are you an official Premier League store?
A: Football League Kit Shop (www.premierleaguekits.com) is an independent football merchandise retailer specializing in fan-style jerseys inspired by Premier League clubs. We are not an official store of the Premier League or its clubs, but we focus on providing high-quality replica jerseys with designs inspired by Premier League teams.

Q: How can I contact you?
A: For any inquiries, please feel free to contact us via our customer service email: [email protected]. We aim to respond within 24 hours.

About Products

Q: Are your jerseys authentic/officially licensed?
A: We offer "Premier League Style Replica Jerseys." These jerseys are inspired by the iconic looks of Premier League clubs, featuring similar colors, patterns, and styles, but they are not officially licensed or produced by the Premier League or the respective clubs. They are high-quality alternatives designed for fans.

Q: What is the quality and fabric of the jerseys like?
A: Our jerseys are typically made from lightweight, breathable polyester or performance blends, focusing on comfort and athletic performance. Details such as club crests and sponsor logos are usually embroidered or applied with high-quality heat transfer for durability. Please refer to individual product pages for specifics.

Q: Are the sizes standard? How do I choose my size?
A: We offer standard US/EU sizing (e.g., S, M, L, XL). We strongly recommend checking our website's detailed size chart (providing specific measurements in inches/cm for chest, length, etc.) before placing your order. If you prefer a looser fit, consider ordering one size up.

Q: Which Premier League club jerseys do you offer?
A: We offer a wide selection of Premier League club-style jerseys, including but not limited to classic and modern designs from popular teams like Manchester United, Manchester City, Liverpool, Arsenal, Chelsea, Tottenham Hotspur, and more. Our collections are updated based on seasons and fan popularity.

Q: Do you offer player name and number printing?

A:Yes, we offer custom name and number printing services (additional cost required) for many popular Premier League club-style jerseys. Check the product page for availability and follow the instructions during checkout to add your customization. Please note that printed content must adhere to general public decency standards.

Orders & Shipping

Q: Where do you ship? What are the shipping costs and times?
A: We ship worldwide (including major markets like the USA, Canada, UK, EU, Australia, etc.). Shipping costs are calculated automatically based on the destination and product weight. Orders are typically processed and shipped within 1-3 business days.

• Economy Shipping: Delivery takes approximately 10-25 business days.

• Express Options (e.g., DHL, FedEx): Delivery takes approximately 5-12 business days.
  For details, please visit our "Shipping Policy" page.

Q: How soon will I receive order confirmation and tracking information?
A: An order confirmation email is sent immediately after successful payment. A tracking number will be emailed to you once your order is shipped (within 1-3 business days). You can use this number to track your package on our website or the carrier's official site.

Q: How can I modify or cancel my order?
A: Once an order enters the processing stage (usually within 24 hours after placing the order), it may not be possible to modify or cancel. If you need to make changes, please contact us immediately at [email protected] with your order number, and we will try our best to assist.

Payment & Security

Q: What payment methods do you accept?
A: We accept various secure payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)

• PayPal
  All transactions are processed through encrypted, secure payment gateways. We do not store your complete card details.

Q: Is shopping on your website safe? How is my personal information handled?
A: Yes, we use SSL encryption technology to protect your data transmission. Your personal information is used solely for processing orders, shipping, and customer service. We will never sell or rent your personal information to third parties. For details, please read our "Privacy Policy."

Customer Service

Q: What if I receive the wrong item, a defective item, or am not satisfied?
A: We stand behind the quality of our products. If you receive an incorrect item, an item with a clear manufacturing defect (non-customized), or an item significantly different from its description, please contact us at [email protected] within 7 days of delivery. Provide your order number and photo evidence. Depending on the situation, we may arrange a replacement, partial refund, or store credit.

Q: Can I exchange or return an item? What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized (e.g., with printing). The customer is responsible for return shipping costs. Upon receipt and inspection, we will issue a refund to your original payment method or provide store credit. Customized items and final sale items are generally non-returnable unless defective. For the detailed process, please see our "Return Policy" page.

Q: What if my package is lost or damaged during shipping?

A:Please contact our customer service immediately at [email protected] with your order number and details. We will assist you in initiating an inquiry or claim with the shipping carrier and work toward a resolution (such as reshipment or refund) based on the investigation outcome.